Privacy Policy

1. Who We Are

[Legal Business Name], located at [physical street address], operates [website domain]. Contact for privacy questions: [business email] · [business phone].

2. Information We Collect

When you fill out a form on this site or book a call, we collect your name, email address, phone number & the business details you submit (such as your funeral home's name, location & call volume). We also collect standard technical data: IP address, browser type, cookies & analytics data.

3. How We Use Your Information

We use your information to respond to your inquiries, schedule & confirm your audit call, deliver & operate The Presence Engine service, send booking confirmations, appointment reminders & call prep follow-ups, & improve this website.

4. SMS / Mobile Information

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information collected (such as IP address and browser type) exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Phone numbers collected through SMS opt-in are stored securely, used only for the message types disclosed at opt-in (booking confirmations, appointment reminders & call prep follow-ups), & protected against unauthorized access.

5. Opting Out

You can opt out of SMS at any time by replying STOP to any message. Reply HELP for help. You can opt out of emails via the unsubscribe link in any email, or contact us at [business email] to request removal of your information.

6. Data Retention

We retain contact information for as long as needed to provide our services or as required by law. Records of opt-out requests are retained for a minimum of 10 years & honored permanently.

7. Cookies & Analytics

This site uses cookies & analytics tools (e.g. [analytics tools used]) to understand site usage & improve performance. You can disable cookies in your browser settings.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

9. Contact Us

[Legal Business Name] · [street address] · [business email] · [business phone]